Returns

Returns must be sent back to our head office within 14 days upon arrival of the package.
Returns can be exchanged for one correct size or store credit.
We only refund returns where Flâneur Shop is the cause of damaged products or production errors.
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Follow these steps:
1. Make sure the package is undamaged before you want to return it.
2. Mail the following information to hi@flaneurshop.be
- Name:
- E-mail address:
- Order number:
- Reason of return:
- I want my order:
  • Exchange for store credit worth my return orderg)
  • Exchange for the same product in a different size, namely: )
3. After receiving this email, we will send you a return link within 2 working days from which you can download a shipping label for bpost.
4. Returns from outside the EU: mark it as gift and put the value at 0.00. We don't accept returns with import tax on it..
5. After receiving your return shipment, we will process your request and
  • We will send you your store credit via email within 7 working days.
  • Or we will send your desired product to bpost within 7 working days.
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The return address is:
Gandtitude BV
Blekerijstraat 7 box 1.11
9000 Ghent
Belgium
hi@flaneurshop.be
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Questions Contact usp hi@flaneurshop.be