Shipping policy

RETURNS

For more information about returns, visit our returns page.
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TRACK & TRACE

You can track your order via this portal!
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SHIPPING

- How long do I have to wait for my package?
As far as the delivery time is concerned, you should count 2-4 working days from the moment your order is processed. You will receive an email from us as soon as your order has been processed and shipped! Processing your package can take up to 7 working days and this because we work made-to-order. This means that we produce your order when we register it.
- To which countries do you ship, how much are the shipping costs and is free shipping available?
We ship internationally! Shipping costs are processed at checkout.
View the table below to calculate your shipping costs and free shipping.

Nations

Shipping cost

Free shipping on purchases from

BE

€ 5

€ 80

NL; LUX; GER; FR & UK

€ 8.5

€ 120

IT; DK; HU; ES & PL

€ 16.5

€ 180

SE; PT; CZ; IE; GR & FI € 20 € 200
Rest of Europe € 30 € 300
Rest of the World € 40 € 400

RETURNS

Returns must be returned to our head office within 14 days of package arrival.
Returns can be exchanged for a correct size or store credit.
We only refund returns where Flâneur Shop is the cause of damaged products or production errors.
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Follow these steps:
1. Make sure the package is undamaged before you want to return it.
2. Mail the following information to hi@flaneurshop.be

- Name:
- E-mail address:
- Order number:
- Reason of return:
- I want my order:
  • Exchange for store credit (value for my return order)
  • Exchange for the same product in a different size (namely:)
3. After receiving this email, we will send you a return link within 2 working days from which you can download a shipping label for bpost.
4. Returns from outside the EU:mark it as a gift and put the value at € 0.00. We don't accept returns with import tax on it.
5. Upon receipt of your return shipment, we will process your request and
  • We will send you your store credit via email within 7 working days.
  • Or we will send your desired product to bpost within 7 working days.
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The return address is:
Gandtitude BV
Blekerijstraat 7 box 1.11
9000 Ghent
Belgium
hi@flaneurclothing.be
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Ask? Contact us at hi@flaneurshop.be